Privacy Notice
How we collect, use, and protect your personal information
Last updated: September 9, 2025
INDEVCO, along with its affiliated companies and subsidiaries (collectively referred to as ‘INDEVCO’, ‘we’, ‘us’, or ‘our’), is committed to privacy and ensuring the protection of personal information in compliance with relevant data protection laws. INDEVCO’s Global Data Privacy Department addresses inquiries regarding this Privacy and Data Protection Policy (‘Policy’) and the handling of personal data.
This Policy outlines how we collect, use, and share your personal data when INDEVCO serves as the data controller (i.e., when INDEVCO determines how and why your data is processed), unless otherwise specified in an agreement or required by law.
The Policy covers personal information collected directly from you through our websites, mobile apps, and portals, as well as through communication methods such as emails, phone calls, texts, or faxes. It also applies when you use our products and services, participate in business transactions with us, and engage in webinars, events, marketing activities, or through third parties, such as business partners.
Marketing Preferences / Opt-Out
INDEVCO allows you to choose the type of communications you’d like to receive about our products and services. You may subscribe to newsletters or opt to receive marketing offers via email. You can change your preferences at any time using the unsubscribe link or opt-out option in our marketing communications, or by contacting us directly.
Even if you opt out of marketing messages, you may still receive service-related or market research communications from us. Please note there might be a brief delay in updating our records after you opt out.
1. What Personal Information We Collect and Why
The personal information we process about you depends on the INDEVCO products or services you use, your interactions with INDEVCO, and any personal data shared with us by third parties who have permission to do so.
Through this website, we may collect:
- Contact information (name, email address, phone number, company name) submitted through our contact and quote request forms
- Technical data (IP address, browser type, pages visited) collected automatically during your visit
- Information provided through Google reCAPTCHA for spam prevention
- Newsletter subscription details when you opt in to receive communications
2. How We Collect Your Personal Information
We gather personal information through various channels, such as our websites, order forms, and while delivering products or services. This includes information obtained from third-party service providers, customer support interactions, surveys, polls, and during meetings, exhibitions, or events.
Cookies and Tracking Technologies
INDEVCO utilizes cookies to gather data on how its websites are used, either independently or through third-party tracking partners. Cookies are small text files stored on your device that help us improve your browsing experience, analyze site traffic, and understand usage patterns.
This website uses essential cookies required for basic functionality, and Google reCAPTCHA to protect our forms from automated submissions. You can manage your cookie preferences through your browser settings.
Information from Third Parties
INDEVCO may gather personal information from third parties, including companies, affiliates, and subsidiaries that sell or distribute INDEVCO products, as well as partners involved in marketing, reselling, and distributing our products and services.
3. How We Share Your Personal Information
INDEVCO may share your personal information with its affiliates, subsidiaries, related entities, and business partners. This extends to service providers such as website and infrastructure vendors, customer service teams, cloud hosting providers, professional advisers, and analytics providers.
We may also be required to share personal information with third parties or authorities when necessary to comply with legal obligations, regulatory requirements, or to protect the rights or property of INDEVCO or others.
When third parties process personal information on our behalf, they are required to implement appropriate technical and organizational security measures to protect the data and ensure compliance with local privacy laws.
4. How We Protect Your Personal Information
Safeguarding your personal information, both online and offline, is a top priority for us. We have implemented robust technical and organizational measures to secure your personal information from unauthorized access, accidental loss, disclosure, or destruction.
All employees are bound by confidentiality agreements and receive training in the proper handling of personal data, ensuring compliance with privacy laws.
5. How Long We Store Your Personal Information
INDEVCO will retain personal information for as long as necessary to provide the relevant products or services or to fulfill the purposes for which it was collected, in accordance with any applicable contractual terms.
Additionally, INDEVCO may retain and use this information for a longer period if permitted or required by law, to meet legal, tax, or regulatory obligations, manage disputes, exercise or defend legal claims, and enforce our agreements. We ensure that any personal information we no longer need is either securely de-identified or destroyed.
6. Your Privacy Rights
Your local laws may grant you specific rights regarding the collection, use, and sharing of your personal data. These rights may include:
- Right of access: You can request copies of your personal data.
- Right to rectification: You can request corrections if you believe any personal information we hold is inaccurate or incomplete.
- Right to erasure: You can request that we delete your personal data under specific circumstances.
- Right to restrict processing: You may ask us to limit the processing of your information under certain conditions.
- Right to object to processing: You have the right to object to our processing of your data when processing is based on public interest or our legitimate interests.
- Right to data portability: You can request that we transfer your data to another organization or directly to you.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without proper parental or guardian consent. If you believe that we may have inadvertently collected personal information from a child under the age of 13 without the required consent, please contact us using the information below.
8. Contact Information
If you have questions regarding this Privacy and Data Protection Policy or our privacy practices:
- Contact INDEVCO’s Data Protection Officer or INDEVCO Global Data Privacy Department at DPO@indevcogroup.com or call +961 9 209 100 (ext. 3336)
- Write to the INDEVCO entity of which you are a customer or interacting with
- For Repro Center inquiries, contact us at info@reprocenterlb.com
If you believe your rights have been violated, please reach out to us first for immediate resolution. If the issue is not adequately addressed, you may file a complaint with the appropriate data protection authority.
9. Amendments to This Policy
INDEVCO may update this Policy periodically in accordance with applicable data and privacy laws. If any changes are made, we will post the updated version here, so we encourage you to check this page regularly for updates.
If we make any changes that significantly impact your rights or substantially alter how or why we use personal information, we will notify you via a notice on our website, where permitted by law.